Shipping & Returns

Shipping

Who ships your order. Crease Club is a retailer, not a manufacturer. Everything on this site ships directly from the brand that makes it, from the brand's own warehouse, in the brand's own packaging. The box that arrives will have the brand's name on it, not ours.

Where we ship. United States only, for now.

How long it takes. Orders leave the brand the next business day and arrive 3–5 business days later. Priority delivery arrives in 1–2. You'll get a tracking number by email once it ships.

What it costs. Standard shipping is $3.99 for a single box and free on orders of $40 or more — that's two boxes or three. Priority is $4.99. You see the exact amount at checkout before you pay.

Wrong address. Check your address at checkout. If a package comes back to the brand because the address was wrong, we refund the product price but not the shipping.

Lost or delayed. If tracking hasn't moved for 7 days, email us and we'll chase the brand or send a replacement.

Returns

Unopened. You have 30 days from delivery. Email us first for the return address — it's the brand's, not ours. We refund the full product price to your original payment method.

Opened. If a mask caused a skin reaction, tell us within 30 days and we'll refund it, opened or not. We may ask for a photo. We don't refund opened product for any other reason, because a used mask can't be resold.

Wrong or damaged item. Email us within 7 days of delivery with a photo and we'll replace it or refund it — your choice, no return needed.

How refunds work. Once we receive the return (or the photo), we issue the refund within 5 business days. Your bank may take a further 5–10 business days to show it. Original shipping isn't refunded unless we sent the wrong item.

Exchanges. We don't do them. Return for a refund and place a new order.

Questions: use the contact page or reply to your order confirmation. A person answers within one business day.