Refund policy
Returns and refunds
You have 30 days from the day your order arrives to return it.
Unopened product
Return it within 30 days and we'll refund the full product price to your original payment method. Email us first so we can send you a return address — because our products ship directly from the brands that make them, the return address is not the same for every order.
Opened product
If a mask caused a skin reaction, tell us within 30 days and we'll refund it, opened or not. We may ask for a photo. We don't refund opened product for any other reason, because a used mask can't be resold.
How refunds work
Once we receive the return (or the photo, for a reaction), we issue the refund within 5 business days. Your bank may take a further 5–10 business days to show it. Original shipping charges are not refunded unless we sent the wrong item.
Wrong or damaged item
Email us within 7 days of delivery with a photo and we'll replace it or refund it — your choice, no return required.
Exchanges
We don't do exchanges. Return the item for a refund and place a new order.
Contact
Use the contact page or reply to your order confirmation email. A person answers within one business day.